CONFIDENCE, BUILT INTO EVERY ORDER

30-Day Money-Back Guarantee

Starting a new wellness routine is personal. If RISE or RESTORE isn’t right for you, tell us within 30 days of delivery and we’ll refund the amount you paid for one eligible product.

Our 30-Day Money-Back Promise

Starting a new wellness routine is personal. While we’ve carefully developed RISE and RESTORE to become simple, enjoyable parts of your day, we understand that every woman’s experience is different.

If you try a Lifestage Nutrition product and decide it isn’t right for you, contact us within 30 days of delivery. We’ll refund the amount you paid for one eligible product.

No complicated forms. Just helpful, respectful support from our team.

Requesting your refund

Send an email to orders@lifestage-nutrition.com.au within 30 days of your order being delivered and include:

  • Your name and order number
  • The RISE or RESTORE product and flavour you tried
  • A short explanation of your experience
  • A photograph of the product, batch number or packaging if requested

Once approved, the amount paid for the eligible product will be returned to your original payment method. Depending on your bank or payment provider, this may take approximately 5–10 business days to appear.

What the promise covers

Our 30-Day Money-Back Promise:

  • Is available for RISE and RESTORE purchased directly from www.lifestagenutrition.com.au
  • Applies to your first purchase of an eligible product
  • Covers one product per customer or household
  • Must be requested within 30 days of delivery
  • Requires a valid order number or other proof of purchase
  • Applies to one eligible product from your first subscription order, but not subsequent recurring deliveries

If your order contains a bundle, the promise covers the calculated value of one RISE or RESTORE pouch within that bundle. Accessories, including the electric hand mixer, are not included.

Refunds are calculated using the amount actually paid after discounts or promotional offers. Original shipping charges are not included unless required by law.

You generally won’t need to send an opened pouch back to us. If we need the product for quality assessment, we’ll contact you with instructions and cover any applicable return arrangements.

We may decline requests that are incomplete, duplicated, excessive, fraudulent or outside the intended purpose of this promise.

Purchases made through a stockist

If you purchased Lifestage Nutrition from a pharmacy or another retail partner, please contact that retailer and follow its returns process.

Your rights under Australian Consumer Law still apply regardless of where the product was purchased.

Damaged, incorrect or faulty orders

Our Money-Back Promise is for customers who have genuinely tried a product but haven’t loved their experience. A product that is damaged, incorrect or potentially faulty is handled separately.

Please contact orders@lifestage-nutrition.com.au as soon as possible with:

  • Your order number
  • A description of the issue
  • A photograph of the product and packaging
  • The batch number and best-before date, where relevant

We’ll review the issue and arrange an appropriate solution.

Still have a question?

Our team is here to help. Email us and we’ll get back to you as soon as we can.

Email our team